Refund policy

Last updated 2026-⁠10-22

Check before you pay

The free preview shows the total for each account and the portfolio mix, read from the statements' summary pages; individual positions, the reconciliation with the bank's totals and the findings open after payment. Please check the preview before paying.

Once the report is unlocked

The full report is digital content that unlocks right after payment, and before paying you confirm that the right of withdrawal then no longer applies. So payment for an unlocked report is not refunded if the report was built correctly — for example, if it turned out not to suit you, you changed your mind or uploaded the wrong statements.

When we refund

If the report has an error on our side — the statements were read incorrectly and the report did not warn about it, or a paid report does not open and access cannot be restored — and we cannot fix it within 5 business days, we refund the full amount.

Duplicate payments for the same report are refunded in full.

How to report an error

Write to support@euroaff.com within 14 days of payment: the report number (shown at the bottom of the report), the payment date, the email used at checkout and what exactly is wrong. We review every case and reply. Please do not send statements by email unless we ask you to — a description and a screenshot without account numbers or names are usually enough.

Timing

Refunds go back to the original payment method. Banks usually show them within 5–10 business days.

Your statutory rights

These rules do not limit your statutory rights if digital content is faulty.